FAQS

What is Club Squishy Surprise?

Club Squishy Surprise is the best squishy subscription box. We’re bringing the cutest, most popular, slow rising squishies right to your door. We take pride in offering our club members an amazing variety of squishies, specially selected by our Club President, Tegan, for you to squish, squeeze, and smile.

 

What Club Squishy Surprise subscriptions do you offer and how do they work?

Every month Club Squishy Surprise will deliver you a box full of soft, slow rising squishies! Each box will contain 4-6 squishies, plus a Surprise Mini Box!

We offer our members a monthly subscription. When you purchase Club Squishy Surprise for yourself, it will automatically renew at the end of the subscription period and will pull from your selected account monthly. If you choose a prepaid subscription, your membership will automatically convert into a monthly subscription at the end of the term for which you have paid.

We also offer gift memberships! The terms available for our gift memberships are 4 months, 9 months, paid in advance.

If you purchase Club Squishy Surprise as a gift for someone, it will not automatically renew at the end of the subscription period.

 

Is Club Squishy Surprise available outside the US?

Yes! We now ship worldwide! 

 

If I have a gift subscription, what happens when I receive my last month?

If you received Club Squishy Surprise as a gift, your subscription will end after you receive your last box. After your last box, we invite you to subscribe to Club Squishy Surprise by going to www.clubsquishysurprise.com and becoming a new subscriber.

 

What is your cancellation policy?

Members may cancel their subscriptions at any time, with no cancellation fees. 

Pre-paid subscriptions are non-refundable. They can be canceled at any time, this will ensure there is no renewal after your pre-paid subscription ends. 

You must cancel in your account settings for security reasons.

The instructions are as follows: 1. Log in to your account and go to this link: https://clubsquishysurprise.com/account/login 2) Click "Manage Subscription" 3) You're then brought to a page called "Your Subscriptions" - find the subscription from the list that you would like to cancel. 4) To the right, you'll notice a column labeled "Manage" - Click down on it and look for "Cancel order" 5) Click on "Cancel order" to cancel your subscription

OR

Simply contact us by email at customerservice@clubsquishysurprise.com. You must cancel your membership at least 2 days prior to your next billing date, to be sure the cancellation occurs before your next box is processed.

We are unable to provide refunds and/or stop shipments once the order has shipped. 

 

When will my monthly box ship?

For all orders, including gift orders, your box will ship within 3-4 business days after you place your order. Please allow 3-5 business days for transit time after shipment. We currently do not offer future shipment dates.

If ordering after the 25th of the month your box will count and ship with the next month. You will not be charged until the 10th of the following month. Ex. If you order on July 25th, you will receive the August box, your next charge will be on September 10th. 

 

What happens if I move or change my address?

If your address changes, it is your responsibility to contact us at least 2 days prior to your next billing date in order to make the change to your shipping address. You can go to our website at www.clubsquishysurprise.com, log in, and you will be taken to the Account & Orders section. Click on your order, and you will be able to update your information. If it is past the cutoff mentioned above, you may attempt to contact the carrier to redirect your shipment however, there may be an associated charge from the carrier to do this. That associated charge is the member's responsibility.

You may also contact Customer Service to assist you, send us an email at customerservice@clubsquishysurprise.com.

Join the Club!

Choose your plan and we'll send you a box a month until you say when.

We pick and ship!

Club president Tegan picks out the cutest and slowest rising squishies every month for you to enjoy

Squish,Squeeze,Smile!

Be extra surprised with our Surprise Mini Box in every monthly shipment bringing you more unexpected fun!

Join Club Squishy Surprise fun!

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